FAQ — All Your Answers Here

The minimum deposit at One Win is RM30 for all payment methods. This minimum deposit is also required to activate the Welcome Bonus of up to RM500. No maximum deposit limit is set for most payment methods, though daily limits may vary depending on the method selected.

one win accepts a variety of popular Malaysian payment methods:

• eWallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct Transfer: DuitNow (instant bank transfer)
• Internet Banking (FPX): Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam, and more

All deposits are processed within 1–5 minutes automatically.

Most deposits via Touch 'n Go, GrabPay, DuitNow and other eWallet methods are credited within 1 to 5 minutes. Deposits via FPX (internet banking) may take up to 15 minutes during peak hours. If your deposit has not been credited after 30 minutes, please contact our support team with proof of payment (screenshot).

Don't panic. Follow these steps:

• Wait up to 30 minutes — especially for FPX deposits during peak hours
• Check your eWallet app or bank account transaction history to confirm whether the amount was deducted
• Take a screenshot of your payment proof (transaction reference number)
• Contact One Win support via live chat with your transaction details

Our support team will resolve this issue within 1 working hour.

Withdrawal at One Win is typically processed within 15 minutes to 1 hour for DuitNow and eWallet (Touch 'n Go, GrabPay). Withdrawals to bank accounts via standard transfer may take 1 to 4 hours on business days. Withdrawals requested after 10 PM may be processed the following day.

The minimum withdrawal at one win is RM50 per transaction. Daily withdrawal limits depend on your account level — regular players can withdraw up to RM10,000 per day, while VIP members enjoy higher limits. No weekly or monthly withdrawal limits are set, and no withdrawal fees charged by One Win.

Withdrawals may be declined for several reasons:

• Bonus rollover requirement not met — please ensure you have fulfilled the bonus wagering conditions
• KYC (identity verification) incomplete — please upload the required documents
• Bank account details do not match the one win account name
• Insufficient balance (bonus balance cannot be withdrawn directly)

If you're still unsure about the reason, contact one win support for further clarification.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal or upon reaching a certain threshold. You will need to upload a photo of your MyKad (front and back) and proof of current address (utility bill or bank statement not older than 3 months). The review process takes 1 to 24 hours on business days.

Welcome Bonus One Win automatically credited after your first deposit of at least RM30. No promo code required. The bonus is worth up to 100% of your first deposit, capped at RM500. It will be credited to your account within 5 minutes of your first deposit being confirmed. For full details, refer to Welcome Bonus page.

Rollover requirements vary by bonus type:

• Casino (slots, baccarat, roulette): 20x the bonus amount within 30 days
• Sports Betting: 5x the bonus amount, with minimum odds of 1.80 per bet

Example: If you receive a RM100 bonus, you must place bets totalling RM2,000 (casino) or RM500 (sports) before the bonus can be withdrawn.

One Win's weekly cashback is calculated based on your total net losses for the week (Monday–Sunday). The cashback rate depends on your account level — starting from 3% to 10% for regular members, and higher for VIP members. Cashback is credited automatically every Monday at 12:00 PM and is valid for 7 days. No rollover requirement applies to cashback.

Yes! The one win Referral Programme lets you earn cash bonuses when your friends sign up and make their first deposit using your referral code. You will receive RM30 bonus credit for each friend who successfully registers and makes a minimum deposit of RM50. There is no limit on the number of friends you can refer — the more you refer, the more bonuses you earn.

one win offers a wide range of game categories:

• Slots: Over 3,000 slots from top providers with progressive jackpots
• Live Casino: Baccarat, Roulette, Blackjack, Sicbo with a live dealer
• Sports Betting: Football (EPL, Malaysia Super League), badminton, tennis, e-sports
• Live In-Play: In-play betting
• Other Games: Poker, Keno, Scratch Cards, and more

one win offers an extensive range of betting markets, including football (Malaysia Super League, EPL, La Liga, Bundesliga, Champions League), badminton (Thomas Cup, All England, BWF World Tour), e-sports (Mobile Legends, DOTA 2, CS:GO), tennis, basketball, rugby and over 30 other sports. In-play betting is available for most live matches.

Yes! Most slots at One Win available in free demo — you can try the games without depositing any money. However, winnings in demo mode cannot be withdrawn. To play with real money and qualify for bonuses, log in to your account and make a deposit. Live Casino games are only available in real-money mode.

Yes, One Win has a mobile app for Android and iOS. The app can be downloaded directly from the one win website after logging in to your account. The one win app is optimised for all smartphone and tablet screen sizes, with a smooth and responsive interface for playing slots, Live Casino, and Sports Betting anywhere you go.

one win uses encryption 256-bit SSL — the same highest security standard used by online banking systems. Player funds are kept in accounts separate from the company's operational accounts. Your personal information is protected under Malaysia PDPA and is never shared with third parties without your consent. For more information, refer to Privacy Policy us.

To enable 2FA: Log in to your one win account → Settings → Security → Enable Two-Factor Authentication. You may choose to verify via SMS to your Malaysian phone number. Once active, every login from a new device will require an additional OTP code. We highly recommended all players to enable 2FA for maximum account security.

Take immediate action:

• Reset your one win password instantly via Log In → Forgot Password
• Also change the password of the email linked to your One Win account
• Contact One Win support via live chat to temporarily freeze your account
• Review your login and transaction history in your account settings

Our security team will investigate and take immediate action to protect your account.