Your privacy is our absolute priority. This document explains in detail how One Win collects, stores, uses, and protects your personal data as a user of our platform in Malaysia.
Welcome to the Privacy Policy One Win Malaysia. This document has been prepared to ensure you have a full understanding of how we handle your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection standards.
At One Win, we believe that your trust in us is the foundation of a healthy relationship between platform and user. That trust can only be built when you know exactly what happens to your information — no confusing language, no hidden agenda.
This Privacy Policy applies to all users accessing the onewin.cash website, the mobile app One Win for Android and iOS, as well as any other digital services offered under the one win brand. It covers all personal data you provide to us directly, or that is collected automatically when you use the platform.
By registering an account or continuing to use the one win platform, you agree to the collection and use of your personal data as described in this policy. If you do not agree, please stop using the platform and contact us to have your data deleted.
One Win collects several categories of personal data depending on how you interact with our platform:
A. Data You Provide Directly
This information is collected during account registration, the identity verification (KYC) process for withdrawals, and when you update your account profile.
B. Data Collected Automatically
C. Data From Third-Party Sources
In certain cases, we may receive information from payment service providers (such as FPX, Touch 'n Go or GrabPay) for the purpose of verifying transaction status. This data is used exclusively for that purpose only.
Personal data collected by One Win used solely for the following purposes:
The security of your personal data is a responsibility that One Win take very seriously. The following are the security measures we have implemented:
Data Retention Period: One Win retains your personal data for as long as your account remains active. Following account closure, data is kept for a minimum of 5 years for legal compliance and fraud prevention purposes, after which it is securely deleted.
one win does not sell, rent, or trade your personal data to any third party. However, under certain limited circumstances, we may share your data with:
Platform One Win uses cookies and similar technologies to enhance your user experience. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the One Win platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by One Win:
To exercise any of these rights, please contact our data protection team at privacy@onewin.cash. We will process your request within 14 working days.
Platform One Win is intended for adult users aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18.
If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe your child's data has been collected without consent, please contact us immediately at support@onewin.cash.
In the handling of technical operations One Win, your data may be stored or processed on servers located outside Malaysia. Where cross-border data transfers occur, we ensure that:
One Win reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other legitimate reasons. Whenever the Privacy Policy is updated, the "Last Updated" date at the top of this document will be revised.
For material changes, we will notify you via your registered email or phone number at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by One Win, please contact us:
We are committed to responding to all privacy-related enquiries within 14 working days from the date of receipt. For data security emergencies, our team will respond within 24 hours.
Five key rights you hold under Malaysia's PDPA and the one win Privacy Policy
Six layers of data protection we have implemented to keep your information secure
One Win doesn't just offer Malaysia's best casino and Sports Betting experience — we take the protection of your personal data seriously too. Register now and enjoy true peace of mind.